About Us
Why Choose Us
Who is XL Aerocity Travel?
Started operating in April 2000
Industry Awards:
- Franchisee of the Year
- Manager of the Year
- Consultant of the Year
- Star Agency Award for 6 consecutive years
B-BBEE Scorecard: Level 1(100%)
Managing Director: Laurinda Ribeiro
Memberships:
- IATA accredited Member
- Member of ASATA
- Member of ENCCI – Ekurhuleni North Chamber of Commerce and Industry
- Affiliated to SACCI – South African Chambers of Commerce and Industry
- Member of the Radius Global Travel Company
What is Important To Our Customers?
- Measurable Cost Savings.
- Empowerment Profile
- Travel Policy Consulting
- Full Travel Management Services
- Quality & Control of travel spend
- Accountability & Service
- Cost Containment
- Added Value
Cost Control & Containment
- Implementation of Travel Policy
- Negotiation with Suppliers
- Complete MIS Reports
- Training for Travel Co-ordinators
- Access to the XL Group`s Preferred Suppliers & Negotiated Rates
- Management & Regular Review
Accountability & Service
- Personal Service from your Travel Management Company who cares about your needs
- Trust & Integrity
- Being there for you 24/7 offering a personalized service
- Providing tailor-made options and solutions
- A no-risk, hassle-free travel experience
- Reliable, knowledgeable consulting
- Improved efficiency & guaranteed accuracy
Stellar Service Offering
Our 10 Key Customer Commitments
- XL Aerocity Travel people are certified travel professionals and knowledgeable
- XL Aerocity Travel can be relied upon to offer a complete range of Travel Management Services
- XL Aerocity Travel clients aren't kept waiting
- Our reservations are 100% error-free
- Our travel documents are 100% accurate and “worry free”
- We are committed to providing the best possible fares and value without compromising our service or quality
- We know that information is the key to controlling travel costs
- Every client’s experience with us is important
- Our clients will be offered our exclusive servicing programme
- We will resolve any complaint about our services timeously
Full Travel Management Services
- Conferencing & Groups
- Incentive Travel
- Destination Information & Advice inc. Travel Alerts
- Information on customs regulations, vaccinations and inoculation requirements
- Visa Processing
- Meet & Greet
- Airport Transfers
- Cash cards and foreign exchange
- Travel Insurance & much more
Total Quality Travel Manager
- Ensures maximum accuracy to reservations
- Waitlist Clearance
- Best Fare Finder
- Travel Policy Compliance
- Preferred Seat Allocations
- Specific rules to meet your requirements
- Preferred Supplier Usage and Frequent Flyer Numbers